The Children's and Youth Helpline in Thuringia has seen a significant increase in calls, rising from approximately 980 in 2022 to around 1,400 in 2023. Young callers express concerns about family issues, relationships, sexual orientation, and gender identity.
Trained professionals offer anonymous, sensitive guidance, though prank calls can skew data accuracy. Meanwhile, the Hamburg telephone counseling service reports a worrying trend of rising demand, particularly during the holiday season when feelings of loneliness peak.
Callers face various challenges, including financial difficulties and health problems. Experts highlight a decline in relationship skills among individuals, leading to emotional distress, and emphasize the critical role of professional support for volunteers in managing this increased demand.
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