Haidilao, a popular hot pot restaurant chain, is taking significant steps to address a troubling incident. Following a viral video showing two teenagers urinating into a hot pot, the establishment has pledged to refund over 4,000 affected customers.
In a gesture of goodwill, patrons will receive their meal costs returned, along with an additional tenfold compensation. The restaurant has undertaken thorough cleaning and disinfection of all hot pots and utensils to ensure customer safety.
This incident, which occurred in Shanghai, has raised concerns, leading to police involvement and potential legal action against the two individuals involved. Haidilao issued an apology, acknowledging the distress caused and outlining their commitment to maintaining high standards.
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