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AI Revolutionizing Drive-Through Experience at Taco Bell
2024-08-01 19:55:08
Artificial Intelligence
Business
Technology

AI Revolutionizing Drive-Through Experience at Taco Bell

Taco Bell, a key player in the fast-food industry, is embracing AI technology to enhance drive-through operations and customer satisfaction at over 100 U.S. locations. Yum! Brands, the parent company, led by Lawrence Kim, saw a significant boost in digital sales to $30 billion in 2023. While McDonald's faced AI glitches, Taco Bell's voice AI system is streamlining orders and reducing wait times.

Yum! Brands aims to dominate AI tech in fast food, with KFC and Pizza Hut following suit. As Taco Bell's drive-thrus evolve, the focus shifts to efficient, accurate service through innovative technology implementation.

Related news on that topic:

AI Revolutionizing Taco Bell Drive-Thrus

Taco Bell, under Yum! Brands, is embracing AI technology in drive-thrus across the U.S., enhancing efficiency and customer satisfaction. Yum! reports significant digital sales growth, with Taco Bell leading the AI drive-thru transformation. The AI system, utilizing customer voice inputs, promises streamlined ordering processes and reduced wait times. Notably, Taco Bell's innovative approach contrasts with McDonald's AI challenges, marking a pivotal shift towards automation in the fast-food industry. Taco Bell is expanding AI-driven drive-thru services, with KFC also experimenting in Australia. This shift towards AI integration marks a significant advancement in revolutionizing traditional drive-thru experiences.

Taco Bell's Expansion of AI Ordering at Drive-Thrus

Taco Bell's parent company Yum! Brands is rolling out AI-driven drive-thru ordering to numerous locations. This innovative platform uses customer voice inputs and aims to enhance efficiency. The new Taco Bell Defy concept, boasting a four-lane drive-thru and digital check-in screens, accelerates order processing. Spearheaded by Joe Park, Taco Bell's chief digital and technology officer, the broader adoption of AI ordering underscores a shift towards automation. Concurrently, KFC is piloting AI drive-thru systems in select Australian outlets. Notably, Wendy's and White Castle have also embraced AI technologies in their drive-thru operations, while McDonald's recently discontinued its AI drive-thru test with IBM due to challenges.

The press radar on this topic:

heise online
1. August 2024 um 15:50

AI instead of employees: Friendliness for drive-through customers at Taco Bell | heise online

Technology
Economy
Taco Bell, part of Yum! Brands with 59,000 restaurants in over 155 countries, is using AI technology in over 100 locations in 13 U.S. states to optimize processes and increase customer satisfaction. According to Yum! Innovation Chief Lawrence Kim, the technology is effective. In 2023, Yum! achieved digital sales of $30 billion (€27.7 billion). In Australia, 5 KFC restaurants are initially testing the new system.
heise online
1. August 2024 um 15:50

AI instead of employees: Friendliness for drive-through customers at Taco Bell | heise online

Technology
Economy
Taco Bell, part of Yum! Brands, is using AI technology in drive-throughs in the USA. The goal is more efficient processing and better customer satisfaction. The technology is also being introduced at other brands like Pizza Hut, Habit Burger Grill and KFC.
Inc.com
1. August 2024 um 15:58

Taco Bell Expands AI Use as Fast Food Sector Splits on New Tech

Technology
Economy
Finance
Taco Bell, owned by Yum! Brands, is expanding voice AI for drive-thru orders across hundreds of U.S. locations, following McDonald's ending tests of an IBM-developed AI platform at about 100 locations due to glitches. Yum! Brands aims to lead fast-food industry in AI tech, including at KFC and Pizza Hut. Rivals Wendy's and White Castle are also increasing AI incorporation. Yum! Brands aims to increase its digital platforms' share of total sales to 50% and is testing the tech at 5 KFC locations..
The Street
7. August 2024 um 14:46

Los autoservicios de Taco Bell se volverán menos humanos con el último cambio

Finanzas
Tecnología
Taco Bell, propiedad de Yum Brands, está expandiendo la tecnología de voz de IA en cientos de sus restaurantes en EE. UU. para 2024, reemplazando al personal humano de los autoservicios.
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