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Taco Bell's Expansion of AI Ordering at Drive-Thrus
2024-08-03 05:50:09
Technology
Business

Taco Bell's Expansion of AI Ordering at Drive-Thrus

Taco Bell's parent company Yum! Brands is rolling out AI-driven drive-thru ordering to numerous locations. This innovative platform uses customer voice inputs and aims to enhance efficiency.

The new Taco Bell Defy concept, boasting a four-lane drive-thru and digital check-in screens, accelerates order processing. Spearheaded by Joe Park, Taco Bell's chief digital and technology officer, the broader adoption of AI ordering underscores a shift towards automation.

Concurrently, KFC is piloting AI drive-thru systems in select Australian outlets. Notably, Wendy's and White Castle have also embraced AI technologies in their drive-thru operations, while McDonald's recently discontinued its AI drive-thru test with IBM due to challenges.

Related news on that topic:

AI Revolutionizing Taco Bell Drive-Thrus

Taco Bell, under Yum! Brands, is embracing AI technology in drive-thrus across the U.S., enhancing efficiency and customer satisfaction. Yum! reports significant digital sales growth, with Taco Bell leading the AI drive-thru transformation. The AI system, utilizing customer voice inputs, promises streamlined ordering processes and reduced wait times. Notably, Taco Bell's innovative approach contrasts with McDonald's AI challenges, marking a pivotal shift towards automation in the fast-food industry. Taco Bell is expanding AI-driven drive-thru services, with KFC also experimenting in Australia. This shift towards AI integration marks a significant advancement in revolutionizing traditional drive-thru experiences.

AI Revolutionizing Drive-Through Experience at Taco Bell

Taco Bell, a key player in the fast-food industry, is embracing AI technology to enhance drive-through operations and customer satisfaction at over 100 U.S. locations. Yum! Brands, the parent company, led by Lawrence Kim, saw a significant boost in digital sales to $30 billion in 2023. While McDonald's faced AI glitches, Taco Bell's voice AI system is streamlining orders and reducing wait times. Yum! Brands aims to dominate AI tech in fast food, with KFC and Pizza Hut following suit. As Taco Bell's drive-thrus evolve, the focus shifts to efficient, accurate service through innovative technology implementation.

Read 2 more recent news on this topic

The press radar on this topic:

ExtremeTech
2. August 2024 um 12:56

Taco Bell to Expand AI Ordering at Drive-Thrus

Technology
Economy
Taco Bell's parent company Yum! Brands is expanding AI-powered drive-thru ordering to hundreds of locations; the AI platform was developed by a third-party company and uses customer voice inputs; Taco Bell Defy, a takeout-only concept, uses a four-lane drive-thru, digital check-in screens, and a two-story model with an elevator to dish out orders faster; Taco Bell's chief digital and technology officer Joe Park drove the wider adoption of AI ordering, and KFC is now testing drive-thru AI at a..
The Street
7. August 2024 um 14:46

Taco Bell drive-thrus will become less human with latest change TheStreet Daily Newsletter

Economy
Technology
Yum Brands' Chief Innovation Officer Lawrence Kim claims Taco Bell's voice AI technology, tested for two years, can accurately take orders and cut drive-thru wait times, unlike the issues faced by McDonald's AI. Taco Bell is confident it has "approached this the right way" with its AI implementation.
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